Floor Attendant - Slot Operations    

JOB TITLE: Floor Attendant Transportation            

Education:

High School Diploma or Equivalent Required.


JOB RESPONSIBILITIES:

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Circulates throughout the area assigned, actively observing players and functioning of machines.
  • Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
  • Responsible for making jackpot payoffs, e-ticket paper fills and minor machine repairs.
  • Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
  • Promotes and maintains necessary communications between self, co-workers and managers to ensure   controlled operation of VLT floor.
  • Records and logs any VLT machines that are not working.
  • Responsible for carrying an adequate amount of currency in their change wallet to make change for large   denominations of currency or exchanges of currency at customer’s request.
  • Responsible to ensure Federal cash reporting requirements are met.
  • Responsible for accurate payment and documentation of jackpot payouts.
  • Counts and verifies all exchanges with the cage department and customers
  • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
  • Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Performs all other duties as assigned.   

JOB REQUIREMENTS:

  • Prior money handling experience preferred.
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
  • Must be able to walk and stand for at least a full eight (8)-hour shift.
  • Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
  • Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
  • Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
  • Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.             

 

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