cont

responsible gaming>

Responsible Gaming


Delaware Park Online is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.

We have implemented the following company policies and tools:

Protection of minors
Preventing compulsive gambling
Self limits
Self-exclusion

Protection of minors

In line with the laws and regulations of the State of Delaware , Delaware Park Online does not allow anyone under the age of 21 to play its casino or poker games.

Our software is not designed to attract children or adolescents. We actively discourage and track persons under the age of 21 who attempt to play at Delaware Park Online. We use sophisticated verification systems which can identify minors who log in to our software.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.

Below are links to some such providers and software:
Cyber Patrol
GamBlock
Net Nanny

Tips for parents:

Do not leave children unattended near your computer when the casino or poker room software is running.
Protect your gambling programs with password access.
Do not allow persons under 21 to participate in any gambling activity.
Keep your Delaware Park Online username, password and deposit method details out of the reach of children.
Educate your children about the legality and the potential damage of underage gambling.
Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 21 who is registered with Delaware Park Online, please notify our Operations Department at operations@igaming-services.com

back to top

Preventing Compulsive Gambling

Delaware Park Online recognizes that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

1. Delaware Park Online's training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.

2. We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino or poker room.

3. We let you set your own maximum allowed deposit amount.

4. Upon your request, we will remove your name from our email list.

Remember

Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
Gambling is a game of chance. There are no formulas that guarantee winnings.
Make sure that the decision to gamble is your choice.
Never try to chase your losses.
Check the amounts you spend on a regular basis in the Cashier.
Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Keep in mind that you always have someone to talk to, you may seek professional help from the following organizations

Gamblers Anonymous
Delaware Council on Gambling Problems
Gambling Therapy Helpline

If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

back to top

The E-Break & Support program

In collaboration with Gambling Therapy.

Delaware Park Online is proud to collaborate with the well known charity - Gambling Therapy, to offer its members the special and unique E-Break & Support program .

The E-Break & Support program offers you 4 weeks of regular e-mail support by a professional advisor from Gambling therapy, at no charge. This will help our members, who might be feeling stressful and concerned about their gambling to think about the right place gambling holds in their life.  

To find out more about this program you may contact Gambling Therapy at ebs@gamblingtherapy.com.

Self limits

At Delaware Park Online we give you the tools to control the amount of money you use to gamble. You can set your own monthly deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member support is available by phone, email and live chat 24 hours a day, 7 days a week. You can set your own monthly deposit limits and request to adjust them at any time online through the cashier.

To help you set limits that are right for you, try answering this short questionnaire:

1. Establish what constitutes an acceptable loss before starting to gamble.
2. Note how often you play.
3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

back to top

Self-Exclusion and “Cooling Off Periods”

If, at any stage, you become concerned about your gambling behavior, you can request one of the following:

A one week cooling off period
Two weeks cooling off period
One month cooling off period
Two months cooling off period
Three months cooling off period
Five months cooling off period

During these periods we will block your account. In addition, Delaware Park Online will take all reasonable measures to make sure you do not receive any promotional material during this time.

During the cooling off period, the request for temporary blocked access will be enforced. You may call our Member Support Team to re-activate your account during the cooling off period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts. You can request a self-exclusion period by calling our Member Support Team. Representatives are available by phone or email 24 hours a day, 7 days a week.

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

1. Is gambling interfering with your work or other responsibilities?
2. Are you trying to make up for prior gambling losses?
3. Are you recovering from an addictive disorder?
4. Do you gamble under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you “Take a Break” and seek professional help.

For 1 year, 5 years or permanent self-exclusion simply take any of the following actions:

Call the Delaware Lottery Office in Dover at (302) 739-5291

Go down to the Delaware Lottery Office located at:
Delaware Lottery
1575 McKee Road, Suite 102
Dover, DE 19904-1903

Or click here: Self-Exclusion Application Form

Support

For further assistance please click here

To see the user agreement you have signed when registering in our systems click here.

For our Privacy Policy, please click here.

In order to check the home website of Delaware regulatory body, please go to: http://www.delottery.com/games/video/VideoLotteryResponsibly1.asp.



back to top

                               

All games are lottery games controlled by the Delaware Lottery. You must be 21 to play.
Play responsibly. If you or someone you know has a gambling problem, call the Delaware Council on Gambling Problems Helpline at 888-850-8888 – www.dcgp.org.